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  • 💡Using this Academy
  • Getting Started
    • Creating your first venue
  • Hardware & Installation
    • Installation Guides
      • MikroTik
        • Winbox
        • WebFig
        • MikroTik Script Generator
        • VLANs & Additional APs
          • Add VLAN on MikroTik
          • Add additional APs to MikroTik
          • Whitelist a device in the guest network
          • UniFi APs and MikroTik
        • Connection Guide
      • Ubiquiti
        • Ubiquiti UniFi
        • Creating access credentials
        • Installing remote access tunnel
        • Guest network for physical ports
        • Ubiquiti UniFi Legacy
          • Overview
          • Controller configuration
            • New interface version
            • Legacy interface version
          • File upload
            • Cloud Key
            • Dream Machine
            • Software Controller
      • Ruckus
        • Ruckus ZoneDirector
        • Ruckus Unleashed
        • Ruckus Virtual SmartZone
      • Cisco
        • Cisco Catalyst
        • Cisco Meraki
        • Cisco Meraki - add Social WiFi account to your dashboard
        • Cisco WLC
      • TP-Link
        • TP-Link Omada
        • TP-Link Omada (Legacy)
      • Juniper Mist
      • Ruijie
      • Zyxel Nebula
      • OpenMesh
      • Huawei AC / FAT AP
      • Extreme Networks
        • WiNG Controller
        • Extreme Cloud IQ
      • Aruba
        • Aruba Central
        • Aruba IAP
        • Aruba Instant On
      • Alcatel-Lucent
        • OmniVista Cirrus
        • Alcatel-Lucent Express
      • Fortinet
        • FortiGate / FortiWiFi
        • FortiAP
      • Grandstream
        • Direct access
        • GWN Cloud
      • Aerohive
      • Teltonika
      • TanazaOS
      • IgniteNet
      • Cambium Networks
        • cnPilot
        • cnMaestro
      • DrayTek Vigor
      • DCN
    • Hardware FAQs
      • Recommended devices
      • Set network limits
      • How to set up session timeouts on MikroTik devices
      • Change MikroTik SSID
      • Why is there no Meraki GO integration?
      • Configure devices to make YouTube widget work
    • Setup FAQs
      • Login process
      • QR codes and Social WiFi
      • Troubleshooting
      • Setting up your first AnyDesk session
      • How to export configuration from a MikroTik device?
      • How to create HAR file on different internet browsers
      • What benefit is editable radius secret?
      • Can I charge customers for WiFi access?
      • Understanding Access Point statuses?
  • Dashboard Guides
    • Dashboard Guides
      • Location Management
        • How to add a new Project
        • How to add a new Venue
        • Duplicate a Venue design within a Project
        • What is the difference between a Project and a Venue?
        • How do I delete a Project or Venue
      • WiFi Splash Pages
        • How to add a Pre-Login Page
        • How to copy Login pages to other Venues in a Project
        • How to change the opt in slider to a button
        • Adding YouTube widget
        • Adding a countdown delay on the Pre-Login Page
        • Login button options
        • Embed Instagram posts on your Welcome Page
      • Online Reviews
        • Configuring the review system
        • Change the review redirection links
        • Where to find Google review redirection link?
        • Copy review settings to other Venues?
        • Change when a review request email is sent?
        • How to send a review reminder
        • Reply to user messages
        • Forward customer feedback to help desk systems
        • Turn off the review system?
        • TripAdvisor Review Express
        • How to change your review score style
        • Send a test review email
      • Email Marketing
        • Send an email after the first login
        • Send an email on login
        • Send an email after a visit
        • Send an email after X visits
        • Send an email if somebody hasn’t visited in so long
        • Copy emails to other Venues
        • Adding Email Attachments
        • Bulk email campaigns sending rules
        • Send emails using your own domain (address)
        • Setup your Gmail account as the email sender
        • How to set up your own SMTP server
        • Use Amazon SES to send your emails
        • Create a linked button in the email editor
      • Dashboard Users
        • Project and venue permissions
        • Adding an Admin User
      • SMS Marketing
        • Setup SMS Automation
        • USA Registration
      • How to export user data
      • Verified vs Unverified User Data
      • How to read device statistics
      • Dashboard statistics – what do they represent?
      • Adding Custom Fonts
      • How to remove a user from the Social WiFi database
      • Optional features – autologin, AP warnings and others
    • Dashboard FAQs
      • How do I delete content in the Media tab?
      • Why are the email and splash page editors different?
      • Can I import a database into Social WiFi?
      • How to ask a user for more feedback
      • How do I add more than one Pixel or Cookie to my Venue?
      • How to turn off New Feedback email notifications
      • Why do I get Access Point Warning emails?
      • How to turn off Access Point Warning email notifications
      • Can I move the "Connect to Internet" button?
      • Can I edit venue ID?
      • Can I add other review sites to my system?
      • Can I add a custom set of review emojis?
      • My data isn’t appearing in the User Data tab
      • Is the dashboard available in other languages?
      • Send a Project Report
      • Can I add other language versions?
      • My venue shows as Inactive
    • WiFi Login FAQs
      • Social Media Login
        • Can I authenticate for Facebook login via the app?
        • What data do you get from each login method?
        • Why Facebook widget is not enabled on MacBooks?
        • Can my guests like or check-in at my business?
        • Can I use Instagram login widget on my login page?
        • Can I use Google login widget on my login page?
      • Email Login
        • Turn off verification emails
        • Why are activation emails recommended?
        • How to make the email verification link compulsory
        • Why there are multiple activation emails for one user?
        • How to ask for more information on email login
      • Login Codes
        • Pre-login Code vs Login Bypass Codes?
        • Add a password unlock button on the Pre Login Page
        • How to generate Pre Login codes
        • How to generate Login Bypass codes
      • Known Issues
        • Issues with hotspot networks on Apple devices
      • How Auto Login works
      • Ask additional questions on WiFi login
      • How to collect phone numbers
      • Redirect to a webpage after login
      • I didn’t receive an email after logging in
      • How to gather feedback during the login process
  • Integrations
    • Connecting Social WiFi data
      • Integrate with Mailchimp
      • Integrate with Campaign Monitor
      • Integrate with Zapier
      • Integrate with HubSpot
      • Integrate with GetResponse
      • Integrate with Revinate
      • Integrate with Klaviyo
      • Integrate with Brevo
      • Integrate with SALESmanago
      • Integrate with Freshmail
      • Push historic data to your CRM
      • Copy Integrations to other Venues
    • Retargeting Pixels & Cookies
      • Pixels & Cookies Purpose
      • Add Facebook Pixel
      • Add TikTok Pixel
      • Add Snapchat Pixel
      • Add Google Ads Cookie
      • Copy Integrations to other Venues
  • Tips & Tricks
    • Sending surveys via WiFi with Google Forms
  • Billing
    • Invoicing & Payments
      • Can you automatically take my payments?
      • How do I cancel my service?
      • What are the payment terms?
      • How can I pay for my service?
      • When do Social WiFi send invoices?
  • Reseller Program
    • Brand Guidelines
    • White Label
      • White label configuration guide
      • White label hardware configuration guide
      • Account Management
      • Can Social WiFi be white labelled?
      • Can my company’s logo be placed in the dashboard?
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  1. Dashboard Guides
  2. WiFi Login FAQs

Known Issues

PreviousHow to generate Login Bypass codesNextIssues with hotspot networks on Apple devices

Last updated 2 years ago

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Issues with hotspot networks on Apple devices