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  • 💡Using this Academy
  • Getting Started
    • Creating your first venue
  • Hardware & Installation
    • Installation Guides
      • MikroTik
        • Winbox
        • WebFig
        • MikroTik Script Generator
        • VLANs & Additional APs
          • Add VLAN on MikroTik
          • Add additional APs to MikroTik
          • Whitelist a device in the guest network
          • UniFi APs and MikroTik
        • Connection Guide
      • Ubiquiti
        • Ubiquiti UniFi
        • Creating access credentials
        • Installing remote access tunnel
        • Guest network for physical ports
        • Ubiquiti UniFi Legacy
          • Overview
          • Controller configuration
            • New interface version
            • Legacy interface version
          • File upload
            • Cloud Key
            • Dream Machine
            • Software Controller
      • Ruckus
        • Ruckus ZoneDirector
        • Ruckus Unleashed
        • Ruckus Virtual SmartZone
      • Cisco
        • Cisco Catalyst
        • Cisco Meraki
        • Cisco Meraki - add Social WiFi account to your dashboard
        • Cisco WLC
      • TP-Link
        • TP-Link Omada
        • TP-Link Omada (Legacy)
      • Juniper Mist
      • Ruijie
      • Zyxel Nebula
      • OpenMesh
      • Huawei AC / FAT AP
      • Extreme Networks
        • WiNG Controller
        • Extreme Cloud IQ
      • Aruba
        • Aruba Central
        • Aruba IAP
        • Aruba Instant On
      • Alcatel-Lucent
        • OmniVista Cirrus
        • Alcatel-Lucent Express
      • Fortinet
        • FortiGate / FortiWiFi
        • FortiAP
      • Grandstream
        • Direct access
        • GWN Cloud
      • Aerohive
      • Teltonika
      • TanazaOS
      • IgniteNet
      • Cambium Networks
        • cnPilot
        • cnMaestro
      • DrayTek Vigor
      • DCN
    • Hardware FAQs
      • Recommended devices
      • Set network limits
      • How to set up session timeouts on MikroTik devices
      • Change MikroTik SSID
      • Why is there no Meraki GO integration?
      • Configure devices to make YouTube widget work
    • Setup FAQs
      • Login process
      • QR codes and Social WiFi
      • Troubleshooting
      • Setting up your first AnyDesk session
      • How to export configuration from a MikroTik device?
      • How to create HAR file on different internet browsers
      • What benefit is editable radius secret?
      • Can I charge customers for WiFi access?
      • Understanding Access Point statuses?
  • Dashboard Guides
    • Dashboard Guides
      • Location Management
        • How to add a new Project
        • How to add a new Venue
        • Duplicate a Venue design within a Project
        • What is the difference between a Project and a Venue?
        • How do I delete a Project or Venue
      • WiFi Splash Pages
        • How to add a Pre-Login Page
        • How to copy Login pages to other Venues in a Project
        • How to change the opt in slider to a button
        • Adding YouTube widget
        • Adding a countdown delay on the Pre-Login Page
        • Login button options
        • Embed Instagram posts on your Welcome Page
      • Online Reviews
        • Configuring the review system
        • Change the review redirection links
        • Where to find Google review redirection link?
        • Copy review settings to other Venues?
        • Change when a review request email is sent?
        • How to send a review reminder
        • Reply to user messages
        • Forward customer feedback to help desk systems
        • Turn off the review system?
        • TripAdvisor Review Express
        • How to change your review score style
        • Send a test review email
      • Email Marketing
        • Send an email after the first login
        • Send an email on login
        • Send an email after a visit
        • Send an email after X visits
        • Send an email if somebody hasn’t visited in so long
        • Copy emails to other Venues
        • Adding Email Attachments
        • Bulk email campaigns sending rules
        • Send emails using your own domain (address)
        • Setup your Gmail account as the email sender
        • How to set up your own SMTP server
        • Use Amazon SES to send your emails
        • Create a linked button in the email editor
      • Dashboard Users
        • Project and venue permissions
        • Adding an Admin User
      • SMS Marketing
        • Setup SMS Automation
        • USA Registration
      • How to export user data
      • Verified vs Unverified User Data
      • How to read device statistics
      • Dashboard statistics – what do they represent?
      • Adding Custom Fonts
      • How to remove a user from the Social WiFi database
      • Optional features – autologin, AP warnings and others
    • Dashboard FAQs
      • How do I delete content in the Media tab?
      • Why are the email and splash page editors different?
      • Can I import a database into Social WiFi?
      • How to ask a user for more feedback
      • How do I add more than one Pixel or Cookie to my Venue?
      • How to turn off New Feedback email notifications
      • Why do I get Access Point Warning emails?
      • How to turn off Access Point Warning email notifications
      • Can I move the "Connect to Internet" button?
      • Can I edit venue ID?
      • Can I add other review sites to my system?
      • Can I add a custom set of review emojis?
      • My data isn’t appearing in the User Data tab
      • Is the dashboard available in other languages?
      • Send a Project Report
      • Can I add other language versions?
      • My venue shows as Inactive
    • WiFi Login FAQs
      • Social Media Login
        • Can I authenticate for Facebook login via the app?
        • What data do you get from each login method?
        • Why Facebook widget is not enabled on MacBooks?
        • Can my guests like or check-in at my business?
        • Can I use Instagram login widget on my login page?
        • Can I use Google login widget on my login page?
      • Email Login
        • Turn off verification emails
        • Why are activation emails recommended?
        • How to make the email verification link compulsory
        • Why there are multiple activation emails for one user?
        • How to ask for more information on email login
      • Login Codes
        • Pre-login Code vs Login Bypass Codes?
        • Add a password unlock button on the Pre Login Page
        • How to generate Pre Login codes
        • How to generate Login Bypass codes
      • Known Issues
        • Issues with hotspot networks on Apple devices
      • How Auto Login works
      • Ask additional questions on WiFi login
      • How to collect phone numbers
      • Redirect to a webpage after login
      • I didn’t receive an email after logging in
      • How to gather feedback during the login process
  • Integrations
    • Connecting Social WiFi data
      • Integrate with Mailchimp
      • Integrate with Campaign Monitor
      • Integrate with Zapier
      • Integrate with HubSpot
      • Integrate with GetResponse
      • Integrate with Revinate
      • Integrate with Klaviyo
      • Integrate with Brevo
      • Integrate with SALESmanago
      • Integrate with Freshmail
      • Push historic data to your CRM
      • Copy Integrations to other Venues
    • Retargeting Pixels & Cookies
      • Pixels & Cookies Purpose
      • Add Facebook Pixel
      • Add TikTok Pixel
      • Add Snapchat Pixel
      • Add Google Ads Cookie
      • Copy Integrations to other Venues
  • Tips & Tricks
    • Sending surveys via WiFi with Google Forms
  • Billing
    • Invoicing & Payments
      • Can you automatically take my payments?
      • How do I cancel my service?
      • What are the payment terms?
      • How can I pay for my service?
      • When do Social WiFi send invoices?
  • Reseller Program
    • Brand Guidelines
    • White Label
      • White label configuration guide
      • White label hardware configuration guide
      • Account Management
      • Can Social WiFi be white labelled?
      • Can my company’s logo be placed in the dashboard?
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  • No infrastructure
  • Existing wireless infrastructure, but not directly supported by Social WiFi
  • Still not sure what to pick?

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  1. Hardware & Installation
  2. Hardware FAQs

Recommended devices

In this FAQ we'll point out some of the proven to work hardware configurations for different scenarios.

The suggestions below are put into groups depending on what you already have on-site in terms of network hardware.

No infrastructure

If you don't have any network infrastructure at all, just a simple modem or a router from your internet service provider (ISP), check our recommendations below. These devices are proven to work and are easy to configure using our guides.

TP-Link Omada

In this case you have to buy an access point (one or more per venue) and a controller (one per venue).

Recommended access points:

  • EAP225 or EAP245 (WiFi 5 / 802.11ac)

  • EAP620 HD or EAP660 HD (WiFi 6 / 802.11ax)

Recommended controllers:

  • hardware based - TP-Link Omada OC200

  • cloud based - Omada Cloud-based Controller (see note below)

If you choose to use Omada Cloud-based Controller, you will need a paid Standard plan.

As of September 2024, a new Essentials controller plan is available, but lacks the required functionality to setup a Captive Portal.

You can also use the software controller and install it on your own server if you're feeling brave.

We recommend getting the OC200 hardware controller.

An example setup for a small venue consists of one "Omada EAP225" (access point) and one "Omada OC200" (controller).

Grandstream Networks

In this setup, you only need to buy an access point (one or more per venue), there's no need to buy a separate controller.

These access points support Social WiFi and are proven to work:

  • GWN7615 (WiFi 5 / 802.11ac)

  • GWN7625 (WiFi 5 / 802.11ac)

  • GWN7660 (WiFi 6 / 802.11ax)

An example setup for a small venue consists of one "GWN7615" (access point).

Mikrotik

If your venue is relatively small and one access point will be enough, you can use a MikroTik device, which is the most flexible solution and usually the most affordable. It's a bit more complex to configure than the previously mentioned options.

Recommended devices:

  • MikroTik hAP ax lite (WiFi 6 / 802.11ax)

  • MikroTik hAP ax2 (WiFi 6 / 802.11ax)

An example setup for a small venue consists of one "MikroTik hAP ax lite" (router and access point).

Existing wireless infrastructure, but not directly supported by Social WiFi

If you already have a network infrastructure, but none of the devices are compatible with our service, we can recommend getting a MikroTik router and adding it into the already existing network. With MikroTik you can't go wrong - no matter if your network is simple or utilizes multiple VLANs, it will just work. We have dedicated installation guides for MikroTik to cover all the cases.

For smaller networks (restaurants, e.g.):

  • MikroTik "hEX" RB750Gr3 (router only, no WiFi included)

  • MikroTik "hEX" E50UG (better hardware, same price as above) (router only, no WiFi included)

For bigger enterprise objects (hotels, e.g.):

  • MikroTik RB3011UiAS-RM (router only, no WiFi included, rack-mounted)

Still not sure what to pick?

Contact us at: support@socialwifi.com. Please send us all the details that you know, including current hardware models or it's photos. We're help you pick the right equipment.

PreviousHardware FAQsNextSet network limits

Last updated 6 months ago

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